Responsible Gaming
at hb 999
hb 999 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and guidance available to every player in Bangladesh who wants to keep their gaming experience safe, controlled, and within healthy limits.
How hb 999 Keeps Gaming Safe
Every feature on the hb 999 platform is designed with player wellbeing in mind. Here are the six pillars of our responsible gaming programme.
Strict 18+ Policy
hb 999 is an adults-only platform. All new accounts are subject to age verification during KYC. No player under 18 years of age is permitted to register, deposit, or place any bet on the platform.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your account at any time. Once a limit is active, it cannot be increased for 24 hours, giving you a built-in cooling-off period before any change takes effect.
Session Time-Out
Use the session time-out feature to temporarily suspend your hb 999 account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets.
Self-Exclusion
Players who feel gambling is becoming a problem can request a long-term self-exclusion of 6 months, 1 year, or 5 years. During self-exclusion, your account is fully blocked and all marketing communications are stopped immediately.
Activity Statements
Request a full history of your deposits, withdrawals, wagers, wins, and net position at any time. Reviewing your activity statement regularly is one of the most effective ways to stay in control of your gambling spend.
24/7 Support Access
Our customer support team is available around the clock, every day of the year. If you ever feel uncomfortable about your gambling habits, reach out to us at [email protected] — all conversations are treated with complete confidentiality.
Our Commitment to Safe Play
hb 999 is committed to providing a safe, fair, and enjoyable online gambling environment for every player in Bangladesh. We understand that for the vast majority of our players, betting on cricket matches, spinning slots, or playing live casino games is a form of entertainment — no different from going to a cinema or watching a BPL match. We want to keep it that way.
At the same time, hb 999 acknowledges that a minority of players may develop difficulties with gambling over time. Problem gambling can affect people from all walks of life, regardless of age, income, or background. Our responsible gaming programme exists to identify those players early, provide them with the tools to regain control, and connect them with professional help if needed.
Responsible gaming at hb 999 is not a box-ticking exercise. It is a genuine, ongoing commitment built into the architecture of our platform — from our account verification processes to the design of our bonus terms, our session notifications, and our staff training. Every member of the hb 999 team is trained to recognise the signs of problem gambling and to respond with empathy and appropriate action.
Age Restriction and Verification
hb 999 operates a mandatory Know Your Customer (KYC) age verification process. Before your first withdrawal is processed, you will be required to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — that confirms your date of birth. Accounts where age cannot be verified will have their withdrawal access suspended until the verification process is complete.
How We Verify Age
- All new accounts are flagged for KYC review before their first withdrawal is approved.
- Accepted documents include National Identity Card (NID), valid Bangladesh passport, and driving licence.
- Documents must clearly show full name, date of birth, and a photograph of the account holder.
- Any account where there is a reasonable suspicion of underage access will be suspended immediately pending investigation, with any winnings held in escrow.
- If an underage player is confirmed, all funds on the account will be returned (minus any bonus amounts) and the account will be permanently closed.
Recognising Problem Gambling
Problem gambling develops gradually and can be difficult to recognise in yourself. Many players with gambling difficulties continue to function well in daily life while quietly experiencing financial strain, emotional distress, or relationship problems as a result of their betting habits. Awareness is the first and most important step toward getting help.
The following warning signs may indicate that gambling has moved beyond recreational entertainment and is becoming a problem. If you recognise several of these signs in yourself or someone close to you, we encourage you to use hb 999's responsible gaming tools or to reach out for professional support.
- Gambling with money intended for essential expenses such as rent, food, or utilities.
- Chasing losses by placing larger or more frequent bets to recover money already lost.
- Feeling restless, irritable, or anxious when unable to gamble.
- Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
- Borrowing money from others to fund gambling activity.
- Neglecting work, studies, or family responsibilities because of gambling.
- Thinking about gambling constantly and finding it difficult to focus on other activities.
- Failed repeated attempts to cut down or stop gambling.
- Using gambling as a way to escape stress, depression, anxiety, or personal problems.
- Feeling guilt or shame after a gambling session, but continuing regardless.
Self-Assessment Questions
The following questions are designed to help you reflect honestly on your current relationship with gambling. There are no right or wrong answers. If you answer "yes" to several of these questions, it may be worth taking a break from gambling and considering speaking with a professional counsellor.
Responsible Gaming Tools
hb 999 provides a comprehensive set of responsible gaming tools that are available to every registered player at no cost. These tools are designed to put you in control of your gambling activity and to make it easy to set boundaries before a problem develops — not after.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Your limit takes effect immediately when set. If you request an increase, the new higher limit will not apply for at least 24 hours — this cooling-off period is mandatory and cannot be waived.
Loss Limits
Set a maximum net loss you are comfortable with over a defined period. Once your loss limit is reached for that period, your account will automatically prevent further wagering until the period resets. Loss limits can be reduced instantly but increases require a 24-hour waiting period.
Session Time Limits
Set a maximum duration for each individual gambling session. When your session limit is reached, you will receive a notification and be automatically logged out. You can set session limits from 30 minutes up to 8 hours per sitting.
Time-Out Feature
Take a short break from gambling by activating a time-out of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out your account is fully suspended — no login, no deposits, no bets. All marketing communications are paused for the duration.
Activity Statements
Request a detailed statement of your gambling activity — including all deposits, withdrawals, bets placed, wins, losses, and net position — for any date range within the past 12 months. Statements are delivered to your registered email address within 24 hours of the request.
Marketing Opt-Out
Opt out of all promotional communications — including bonus offers, seasonal promotions, and BPL or IPL cricket betting reminders — at any time through your account settings. Opting out of marketing has no effect on your ability to use the platform or claim bonuses manually.
Self-Exclusion Policy
Self-exclusion is the most comprehensive responsible gaming tool available on hb 999. It is designed for players who have identified that their gambling has become a serious problem and who want a definitive, enforceable break from the platform. Unlike a time-out, self-exclusion is a long-term commitment with strict conditions around reactivation.
Available Self-Exclusion Periods
- 6 months — suitable for players who need a meaningful break to reassess their relationship with gambling.
- 1 year — recommended for players who have identified a clear pattern of problematic gambling behaviour.
- 5 years — for players who need a long-term removal from all gambling activity.
- Indefinite / Permanent — for players who wish to permanently close their hb 999 account with no option to reopen it in the future.
What Happens During Self-Exclusion
- Your account is immediately and fully suspended — you cannot log in, deposit, withdraw, or place bets.
- Any pending bonus offers are cancelled and removed from your account.
- All marketing communications — including promotional emails, SMS notifications, and bonus alerts — are stopped immediately and permanently for the duration of the exclusion.
- Your account details are added to hb 999's internal self-exclusion register to prevent reactivation during the exclusion period.
- Any funds remaining in your account balance at the time of self-exclusion will be returned to you via your last used payment method (bKash, Nagad, Rocket, Upay, or bank transfer) within 5 business days.
Reactivating After Self-Exclusion
Once a self-exclusion period has been set, it cannot be shortened or cancelled before its expiry date — regardless of the reason. This is a deliberate and important safeguard. When the exclusion period ends, you must submit a written reactivation request to [email protected] and complete a 24-hour cooling-off reflection period before your account can be reopened. hb 999 reserves the right to request additional confirmation of your wellbeing before processing a reactivation.
How to Request Self-Exclusion
To activate self-exclusion on your hb 999 account, use one of the following methods:
- Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen steps.
- Email [email protected] with the subject line "Self-Exclusion Request", stating your registered email address and the duration you are requesting. Our team will action the request within 1 hour of receipt, 24 hours a day.
Support and Help Resources
If gambling has become a problem for you or someone you care about, professional support is available. hb 999 encourages all players experiencing gambling-related difficulties to seek help from qualified counsellors and support organisations. Speaking to a professional is a sign of strength, not weakness.
Contacting hb 999 Support
Our customer support team is trained in responsible gaming awareness and is available 24 hours a day, 7 days a week, every day of the year including Eid and public holidays. You can reach us at:
- Email: [email protected] — for account restrictions, self-exclusion requests, activity statements, or any responsible gaming concern.
- Response time: All responsible gaming requests are treated as high priority and are actioned within 1 hour of receipt, regardless of time of day.
- Confidentiality: All communications regarding responsible gaming are handled with complete confidentiality and are never shared with third parties.
Practical Guidance for Bangladesh Players
If you feel that gambling is affecting your mental health, financial stability, or personal relationships, hb 999 recommends the following practical steps alongside using our platform tools:
- Talk to a trusted family member, close friend, or community elder about your situation. Many people find that simply sharing the problem reduces its hold significantly.
- Contact your bank or mobile financial service provider (bKash, Nagad) to explore whether spending blocks or transaction limits can be applied at the payment level as an additional safeguard.
- Seek a consultation with a licensed mental health professional or counsellor in Dhaka, Chittagong, Sylhet, or your nearest city. Many hospitals and NGOs in Bangladesh offer mental health support services.
- Consider installing parental control or app-blocking software on your mobile device to restrict access to gambling platforms during a self-imposed break.
Protecting Minors
Keeping children and young people safe from exposure to gambling content is a responsibility that hb 999 takes extremely seriously. While our age verification processes are designed to prevent underage registration, we also recognise that parents and guardians play a critical role in ensuring that children do not access gambling platforms on shared devices.
Advice for Parents and Guardians
- Never share your hb 999 account credentials (username or password) with anyone, including family members. Your account is for your sole personal use.
- Always log out of your hb 999 account after each session, especially on shared or family devices such as tablets or desktop computers.
- Enable device-level parental controls or screen time restrictions on any device that children use, to prevent access to gambling websites and apps.
- Use a strong, unique password for your hb 999 account that is not used for any other service and is not easy to guess.
- Enable two-factor authentication (2FA) on your hb 999 account from the security settings page. This adds an extra layer of protection against unauthorised access.
- Talk to children in your household about gambling — explain that it is strictly an adult activity and that it carries real financial risks.
Parental Control Software
A number of well-established third-party parental control tools are available for Android and iOS devices, as well as Windows and Mac computers, that allow parents to block access to online gambling websites. These tools can be configured to block entire categories of adult content, including gambling, without requiring technical expertise. We recommend researching and installing an appropriate solution if children share access to your devices.
Play Smart. Stay in Control.
hb 999 is here to make sure your gaming experience in Bangladesh is always safe, enjoyable, and within your limits. Explore the platform responsibly — and remember, 18+ only.